Recover a Trust Wallet

Trust Wallet is a widely used mobile wallet for Bitcoin, Ethereum, BNB and thousands of other tokens. Unlike a desktop wallet, the key to your funds is almost always the 12-word recovery phrase: the app passcode or fingerprint only unlocks the app on that one phone. The most common problem is having an incomplete recovery phrase, a wrong word or the words in the wrong order. In many cases, there is a solution.

At Satoshi Spain we are a Spain-based company, headquartered in Barcelona, specialised in recovering access to crypto wallets.

How Trust Wallet protects your wallet

Trust Wallet generates a 12-word recovery phrase when you create the wallet. That phrase is what rebuilds your keys on any device; the passcode and biometrics only protect the app locally. The cases we work on most are:

• You have an incomplete recovery phrase, a word you're unsure about, or the right words in the wrong order.
• You wrote the phrase down but can't restore the wallet, and you no longer have the original phone.
• You still have the phone with the app open but lost the written phrase and need to secure the funds.

Trust Wallet cannot resend your phrase: nobody keeps a copy. Recovering access means reconstructing it from what you have and remember.

When it can be recovered (and when it can't)

We want to be honest, because this field is full of false promises:

• It can usually be recovered when you have most of the recovery phrase and are only missing one or two words, or are unsure of their order, or still have the phone where the wallet is open.
• It is much harder if you have only a few scattered words, or nothing written and no device with the wallet. In that case we'll tell you clearly at the assessment.

We never guarantee a 100% recovery. What we do guarantee is an honest assessment and that, if we don't recover access, you pay nothing.

How we do it

1. Free assessment. You tell us about your case and what you still have and remember. We then tell you whether it's feasible and what would be needed.
2. Contract and NDA. Before anything sensitive is shared, we sign a service agreement and a non-disclosure agreement under Spanish law. We only work with the legitimate owner of the wallet.
3. Recovery. Starting from the words and order you have, we generate and test candidates using on-demand GPU computing power and our own pattern research. We keep you updated throughout.
4. Handover. Once we recover access, we help you regain control of your funds securely. The final step can even be done in person in Barcelona.

We only charge a success fee of 35% of the recovered amount, and only if we succeed. There is no upfront payment.

What we need from you

For the initial assessment we only need you to tell us:

• That it's Trust Wallet, and whether the problem is missing words, a wrong word or the order.
• How many words you have and which ones you're unsure about.
• Whether you still have the phone where the wallet is installed.

Important: never send us your recovery phrase by email. If your case is viable, we first sign the contract and the NDA, and then explain how to share the data securely.