Terms & Conditions

Learn about our terms of use.

‍1. PREAMBLE - IDENTIFICATION OF THE COMPANY

1.1. The present General Conditions of Use (hereinafter ''GCS'') are offered by the company Satoshi Spain (hereinafter the ''Company''), whose registered office is located at Av Can Graells n39, 08173, Sant Cugat del Vallès, Spain. The purpose of these GCS is to determine and define the terms and conditions under which the client (hereinafter the ''Client'') is authorized to use the satoshispain.com website and all the pages attached to it (hereinafter the ''Website'') as well as the services offered therein (hereinafter the ''Services'').

1.2. You may contact the Company by e-mail at info@satoshispain.com from Monday to Friday from 9:00 a.m. to 7:00 p.m. (Spanish time).

1.3. The Company is the owner and publisher of the satoshispain.com website.

2. DEFINITIONSFor the purposes of these TC, the terms with initial capital letter or with the first capital satoshispain.com, whether used in singular or plural, shall have the following meanings: "TC": means these Terms and Conditions of Use. "Company": means the Company that publishes and owns the Website. "Professional Partner": means all professionals and any type of experts independent from the Company, who have assisted the Company in the creation, implementation and optimization of the Services: means the electronic online service published by the Company, accessible at the address satoshispain.com, as well as all pages and URL's attached thereto and all variations thereof. It refers to the services provided by the Company on the Website, as described in clause 3 of these TCs.

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‍3. GENERAL AND CUSTOMER CONSENT

The Company provides the Website Clients with the Services described in Article 4. To purchase and/or subscribe to the Services offered, the Client shall follow the steps of the process indicated on the Website. He/she shall fill in all the fields allowing him/her to identify him/herself, choose the Services, as well as the payment methods. Before using the Website, the Customer must ensure that he/she has the technical and computing means to use the Website, and that his/her browser allows secure access to the Website. The Customer must also ensure that the computer configuration of his hardware/equipment is in good condition and does not contain any viruses.By using the Website and making use of the Services, the Customer acknowledges and confirms that he/she has read, understood and accepted in full these Terms of Service without any reservation.The Company reserves the right to modify these TC, which shall become effective as soon as they are published on the Website and shall be applicable to any new Single Purchase or Subscription on the Website. Any such modification shall have no effect on individual Purchases or Subscriptions made on the Website prior to its publication, which shall remain subject to the TCs accepted by the Customer at the time of validation of each purchase. The Customer is invited to take note of the General Terms and Conditions each time he/she uses the Website Services, without it being necessary to formally inform him/her thereof. The Company is a technical service provider that manages a technical and software infrastructure and makes available to customers on its website a file conversion solution through the satoshispain.com offer and subscription.The Company, nor any of its officers, employees and Professional Partners, in accordance with applicable regulations: - Is not affiliated with any file publisher, - Does not guarantee the viability or accuracy of requests for file conversion submissions, - Does not collect information without prior consent.The Company shall not be liable for any omission, inaccuracy or error in the conversion as well as the Offer and the Subscription that the Company markets and which would be the cause of any direct and/or indirect damage to a user or any other person.The Customer acknowledges that:- file conversion requests are generated as a result of the Customer's action and are not subject to any supervision and modification by the Company, its officers, employees or Professional Partners,- the Company, its officers, employees or Professional Partners cannot be held responsible for any delivery problems,- It is strictly forbidden to convert files through the satoshispain.com Offer or the Subscription whose content is illegal, and more broadly, whose content is among the following: files with pornographic, dangerous, compromised, stolen content, illustrations not provided by the Company and for which the user does not have the exploitation rights, Image, text and photo with pornographic, racist, pedophile, violent content, or any form prohibited by the law of the sender's and recipient's country. The Company reserves the right to alert the authorities in case of detection of illegal content in a file.- the Company, its directors, employees or Professional Partners can in no way be held responsible for the content of a file that may harm others, a company, an organization, or any association, or that is of an illegal nature.

‍4. DESCRIPTION OF SERVICES

4.1. Compensation upon Successful Crypto Wallet Recovery.

4.1.1. Service Offering: Our payment structure is designed to align with your success. We have abandoned traditional models such as monthly subscriptions and instead offer a success-based payment approach. Only if we successfully recover your crypto wallet do we receive compensation. Our fixed fee is 25% of the wallet's value at the time of recovery. This fee is payable by the user at the first access of the successfully recovered wallet. This model ensures that our interests are fully aligned with yours, providing a no-recovery, no-fee assurance.

4.1.2 "Online Support": The Customer may contact the Advisors from Monday to Friday from 9:00 am to 7:00 pm and Saturdays from 9:00 am to 2:00 pm (Spanish time). The Company will endeavor to respond to Customers as soon as possible.

‍5.  APPLICATION AND OPPOSABILITY

‍5.1. The purpose of these GTU is to define all the conditions under which the Company markets the Services offered for sale on the Website to Customers. They therefore apply to all monthly subscription subscriptions and one-off purchases of Services by the Customer.

5.2. The Customer acknowledges and confirms that he/she has read, understood and accepted these General Terms and Conditions in their entirety before making any Service Purchase or Subscription on the Website.

5.3. Subscription to a Service Subscription therefore implies acceptance of these CGU.

5.4. Any condition to the contrary imposed by the Customer, in the absence of express acceptance, shall not be binding on the Company, regardless of the time at which it was brought to its attention.

5.5. The Company's failure at any time to invoke any provision of these GTC shall not be construed as a waiver to invoke any provision of these GTC at a later time.

6. ORDERING SERVICES ON THE WEBSITE AND SUBSCRIPTION

‍6.1. The Services offered on the Website are described and presented as accurately as possible. The Company reserves the right to correct the content of the Website at any time, without notice to the Customer. The Customer selects the Services he/she wishes to purchase, and may access the summary of his/her Order at any time.

6.2. The Order summary lists the Services selected by the Customer and includes any additional charges that may be added to the price of the Services. The Customer will have the opportunity to modify the Order and its information, and to correct any errors, before proceeding with the acceptance of the Order.

6.3. Once the Customer has accessed the summary of his Order, the Customer shall confirm acceptance of his Order by checking the box indicating that he agrees to the GTC and clicking on the Order validation button. A clear and legible payment notice appears next to the Order validation icon to ensure that the Customer explicitly acknowledges its obligation to pay for the Order.

6.4. Once the GCS have been accepted and the Order has been validated with the payment obligation, the contract is validly concluded between the Company and the Customer and is irrevocably binding on both.

6.5. Once the Order has been validated and in order to proceed to payment, the Customer must enter its billing information. The process of receiving the Services is described in Article 8 of these GCS.6.6. The Company sends an order confirmation by e-mail to the Customer, containing the elements of the Customer's Order summary, as well as access to the Customer Area.

‍7. PRICES AND TERMS OF PAYMENT OF THE ORDER

7.1. Our payment structure is designed to align with your success. We have abandoned traditional models such as monthly subscriptions and instead offer a success-based payment approach. Only if we successfully recover your crypto wallet do we receive compensation. Our fixed fee is 25% of the wallet's value at the time of recovery. This fee is payable by the user at the first access of the successfully recovered wallet. This model ensures that our interests are fully aligned with yours, providing a no-recovery, no-fee assurance.

‍8. RECEIPT OF THE SERVICE(S) AND ACCESS TO THE PLATFORM

‍8.1. The Company undertakes to provide the Services within the term agreed in these General Terms and Conditions. The Client will be informed by email of the completion of the Services.

8.2. In the case of a monthly Subscription, the Customer will receive a username and password upon validation of the order, which will enable him/her to access his/her Customer Area. It is the Customer's responsibility to maintain the confidentiality and security of his identifiers. The Client must immediately inform the Company of any unauthorized use of his identifiers. The Company shall not be held liable for any damages resulting from the failure to protect the Client's access identifiers to the Customer Area.

8.3. The Client must ensure that the data provided to the Company are correct, and that they remain so until complete receipt of the Service(s) requested. Therefore, the Client undertakes to inform the Company of any change in the invoicing data occurring during or after the Order, by sending without delay an email to the Company's email address. Failing this, in the event of delay and/or error, the Customer shall not be able to hold the Company liable in any case.

8.4. The Company shall also not be liable if the non-receipt of the Services is due to an event beyond its control.

‍9. ASSISTANCE SERVICE

‍9.1. After any subscription or simple purchase, the Customer may contact the Company's customer service for any assistance, clarification or for any claim.

9.2. The Company's customer service is accessible from Monday to Friday from 9 a.m. to 7 p.m., and on Saturday from 10 a.m. to 3 p.m. (Spanish time)

10. OBLIGATIONS OF THE CUSTOMER

‍10.1. The Customer agrees to comply with the terms of these TOU.

10.2. The Customer undertakes to use the Website and Services in a manner consistent with the Company's instructions.

10.3. The Customer agrees to refrain from:- Use the Website illegally, for illegal purposes or in a manner inconsistent with these Terms of Service.Sell, copy, reproduce, rent, lease, loan, distribute, transfer or sublicense all or any part of the contents of the Website or decompile, reverse engineer, disassemble, modify, display in human readable form, attempt to discover any source code or use any software that enables or comprises any part of the Website.- Attempt to gain unauthorized access to the Website's computer system or engage in any activity that interrupts, diminishes the quality or interferes with the performance or impairs the functionality of the Website.Misuse the Website by knowingly introducing viruses or any other malicious programs and attempting to gain unauthorized access to the Website.Infringe the Company's intellectual property rights and/or resell or attempt to resell the Services to third parties.- Denigrate the Website and/or the Services as well as the Company on social networks and any other media.

10.4 If, for any reason, the Company believes that the Customer is in breach of these TOU, the Company may at any time, and at its sole discretion, remove the Customer's access to the Website and take any action, including any civil and criminal legal action against the Customer.

‍11. WAIVER OF THE LEGAL RIGHT OF WITHDRAWAL - CANCELLATION AND REFUND OF A SUBSCRIPTION

‍11.1. In accordance with article L.121-25 of the Consumer Code, the Customer acknowledges that the Services provided by the Company will be performed before the end of the legal withdrawal period and therefore expressly waives its legal right of withdrawal.

11.2. However, the Customer has a period of forty-eight (48) hours from the validation of the Order in the case of a Subscription with a Promotional Offer to contact the Company by e-mail to request the cancellation of any monthly Subscription.

11.3 Exercise of the "Satisfied or Refunded" option: The Customer also has the option to request the Company to refund one or more monthly installments of its Subscription if it is dissatisfied with the Services offered by the Company. The Customer who wishes to exercise this refund option must also contact the Company by email to request a refund of any monthly Subscription.

11.4 In case of cancellation of the Monthly Subscription before the end of the Forty-Eight (48) hour Trial Period or in case of exercise of the "Satisfied or Refunded" option, the Customer will be refunded by the same means of payment used for the initial Order. The Company shall not be liable if the Customer's bank details change since the date of the Order, making it impossible to reimburse the Customer. In such a situation, the Client is invited to contact the Company to arrange another means of reimbursement or to contact his bank. The Company shall also not be obliged to reimburse the Customer if it is proven that the Customer is the origin of a bank fraud, consisting in particular of a false declaration of loss or theft of his bank card following the purchase of a Service on the Website. In such a situation, the Customer shall remain liable for the payment of all sums due to the Company.

‍12. TERMINATION OF MONTHLY SUBSCRIPTION

‍12.1. Any subscription to a monthly subscription by the Customer is for an indefinite period of time and without any commitment of duration. The Customer may terminate the Monthly Subscription at any time by notifying the Company by e-mail or by terminating the Subscription from the Client Area or the Website.

12.2. Any termination shall take effect as of the end of the month of the current Subscription that remains outstanding. As of the effective date of termination, the Customer will no longer have access to the Client Area and the Services.

‍13. LIABILITY

‍13.1. The Company takes all appropriate measures to ensure that the Client receives quality Services in optimal conditions. However, the Company shall in no case be liable for the non-performance or incorrect performance of all or part of the Services provided for in the Order, which is attributable either to the Client, or to the unforeseeable and insurmountable event of a third party unrelated to the Order, or to a case of force majeure. More generally, in the event that the Company is held liable, it may in no case accept to indemnify the Client for direct or indirect damages or for damages whose existence and/or amount is not established by evidence.

13.2. The Company shall use its best efforts to ensure that the Website remains accessible 24 hours a day, 7 days a week, but shall not be liable for any unavailability due to the inherent limitations of the operation of the Internet, maintenance operations, any failure or error, or any event beyond its control or force majeure beyond the reasonable control of the Company.

13.3. The Website may contain links to other sites not edited or controlled by the Company, which is not responsible for the operation, content or any element present on or obtained through these sites.

13.4. The establishment of such links or the reference to any information, article or service provided by a third party cannot and should not be interpreted as an express or tacit approval by the Company of such sites and elements or their contents.

13.5. The Company is not responsible for the availability of such websites and cannot control the content of such websites or endorse the advertising, products and other information on such websites.

13.6. it is expressly stipulated that the Company shall not be liable in any way in the event that the computer equipment or e-mail system of the Customers rejects, for example as a result of anti-spam, e-mails sent by the Company, including but not limited to the copy of the payment receipt or the Order summary statement.

‍14. PERSONAL DATA

‍14.1. In accordance with the law of January 6, 1978 relating to data processing, files and freedoms, as amended, the Customer is informed that the Company collects and processes his personal data in order to allow him to process and execute his Order(s) placed on the Website.

14.2. This mandatory information, the lack of which would block the order process on the Website, is as follows: surname, first name, e-mail address.

14.3. The Customer is informed that his personal data will not be transferred to third parties and will only be used for the exclusive use of the Company's invoicing as well as the collection of users for internal use.

14.4. The Customer has a right of opposition, access, rectification and deletion of personal data concerning him/her, as well as a right of opposition on legitimate grounds, which he/she may exercise under the conditions provided by law by sending an email to the Company at the address info@satoshispain.com specifying his/her surname, first name, email address and order number.

14.5. No information concerning the Customer shall be transmitted to third parties, except to the Company's service providers for the sole purpose of maintaining and hosting the Site and fulfilling Orders, and within the limits of the information strictly necessary for the latter.

14.6. In accordance with CNIL deliberation n°2013-378 of December 5, 2013, the Company further informs the Customer that cookies record certain information that is stored in the memory of its hard drive. This information is used to generate audience statistics for the Site and to offer Services in accordance with the Services you have already selected during your previous visits. A warning message, in the form of a banner, asks each person visiting the Site, in advance, if the Customer wishes to accept cookies. These cookies do not contain any confidential information about Website Customers.

14.7. The Customer who visits the home page or another page of the Website directly from a search engine will be informed.- of the precise purposes of the cookies used;- of the possibility of opposing these cookies and of changing the settings by clicking on a link present in the banner;- and of the fact that continuing browsing is equivalent to accepting the deposit of cookies on your terminal.

14.8. To ensure the free, informed and unequivocal consent of the Customer visiting the Website, the banner will not disappear until you continue browsing.

14.9. Unless the Customer gives prior consent, cookies will not be deposited or read:- if the Customer visits the Website (home page or directly on another page of the Website from a search engine, for example) and does not continue browsing: a simple absence of action cannot in fact be assimilated to an expression of intent;- or if you click on the link in the banner that allows you to configure the cookie settings and, if necessary, refuse to accept cookies.

‍15. INTELLECTUAL PROPERTY

‍15.1. All elements of the Site are protected by copyright, trademarks, design rights and/or any other intellectual property rights. These elements are the exclusive property of the Company. All these rights are reserved worldwide.

15.2. The Company's name and trademark, logos, designs, stylized lettering, figurative marks and all signs depicted on this Site are and shall remain the exclusive property of the Company.

15.3. No title or right in any material or software shall be obtained by downloading or copying material from the Web Site. The Customer is expressly prohibited from reproducing (except for its own personal, non-commercial use), publishing, editing, transmitting, distributing, displaying, removing, deleting, adding, modifying or performing any work based on this web site and the materials and software contained therein, or selling or participating in any sale in connection with this web site, the materials on this web site or any software related thereto.

15.4. The Company grants the Customer a non-exclusive license to use the Website. This license is strictly personal and may not be assigned or transferred to any third party. The license is granted for the duration of the use of the Website and the simple and personalized Documents made available to the Customer.

15.5. This Website may contain links to other sites not edited or controlled by the Company, which is not responsible for the operation, content or any element present or obtained through these sites. The provision of such links or reference to any information, articles or services provided by a third party cannot and should not be construed as an express or implied endorsement by the Company of such sites and materials or their content.

15.6. Any questions or comments regarding another site should be directed to the operators of such sites. No link to this website is permitted without the express prior written perssion of the Company.

15.7. The use by the Client of company names, trademarks and distinctive signs belonging to the Company is strictly prohibited, except with the express prior consent of the Company.

‍16. APPLICABLE LAW AND JURISDICTION

‍16.1. These TOU shall be governed by and construed in accordance with Spanish law, without regard to principles of conflict of laws.

16.2. In the event of a dispute arising out of or in connection with the interpretation and/or performance of these TOU, the Customer may decide to submit the dispute with the Company to a conventional mediation procedure or to any other alternative dispute resolution method. The Client may in particular contact the Paris Mediation and Arbitration Center. The Client acknowledges that before embarking on any mediation procedure, he must contact the Company by email at: info@satoshispain.com to assert his right to reimbursement (see 11.3. Exercise of the "Satisfied or Reimbursed" option).

16.3. If this mediation procedure fails or if the Client wishes to take the matter to court, the rules of the Code of Civil Procedure shall apply.

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