Recover a MyEtherWallet (MEW)

MyEtherWallet (MEW) is one of the oldest ways to self-custody Ethereum and ERC-20 tokens. Access usually depends on a keystore file (a UTC/JSON file) protected by a password, on a private key, or on a recovery phrase. The two most common problems are forgetting the keystore password and having an incomplete or wrong recovery phrase. In many cases, there is a solution.

At Satoshi Spain we are a Spain-based company, headquartered in Barcelona, specialised in recovering access to crypto wallets.

How MyEtherWallet protects your wallet

MEW does not hold your keys: you do. Depending on how you set it up, access comes from a keystore file plus its password, a private key, or a 12/24-word recovery phrase. The cases we work on most are:

• You have the keystore (UTC/JSON) file but forgot the password that unlocks it, or remember only part of it.
• You have an incomplete recovery phrase or one with a wrong or out-of-order word.

MEW cannot reset your password or your phrase: nobody keeps a copy. Recovering access means reconstructing them from what you remember or still have.

When it can be recovered (and when it can't)

We want to be honest, because this field is full of false promises:

• It can usually be recovered when you still have the keystore file and remember part of the password, or when you're only missing one or two words of the phrase.
• It is much harder if you have neither the keystore file, the private key nor the phrase, or if many words are missing. In that case we'll tell you clearly at the assessment.

We never guarantee a 100% recovery. What we do guarantee is an honest assessment and that, if we don't recover access, you pay nothing.

How we do it

1. Free assessment. You tell us about your case and what you still have and remember. We then tell you whether it's feasible and what would be needed.
2. Contract and NDA. Before anything sensitive is shared, we sign a service agreement and a non-disclosure agreement under Spanish law. We only work with the legitimate owner of the wallet.
3. Recovery. Starting from what you remember or still have, we generate and test candidates using on-demand GPU computing power and our own pattern research. We keep you updated throughout.
4. Handover. Once we recover access, we help you regain control of your funds securely. The final step can even be done in person in Barcelona.

We only charge a success fee of 35% of the recovered amount, and only if we succeed. There is no upfront payment.

What we need from you

For the initial assessment we only need you to tell us:

• That it's MyEtherWallet, and whether you have a keystore file, a private key or a recovery phrase.
• Whether the problem is the keystore password or the recovery phrase.
• Everything you remember about the password, or which words of the phrase you have and which are missing.

Important: never send us your keystore file, private key, password or recovery phrase by email. If your case is viable, we first sign the contract and the NDA, and then explain how to share the data securely.