Recover access to a Ledger wallet

Ledger is one of the most popular hardware wallets. It keeps your keys offline and protects your funds with a 24-word recovery phrase and, optionally, a passphrase (an extra word or phrase). If you're missing phrase words or can't remember the passphrase, in many cases there is a solution.

At Satoshi Spain we are a Spain-based company, headquartered in Barcelona, specialised in recovering access to crypto wallets.

What we can recover on a Ledger (and what we can't)

Let's be clear from the start: we do not "hack" the device or try to bypass its security. What we recover is access to the funds from the information you already have:

• Incomplete or wrong recovery phrase: you're missing one or more of the 24 words, or one is misspelled or in the wrong order.
• Forgotten passphrase: you remember the phrase but not the extra word or phrase you added.

What cannot be done is guessing a phrase you remember nothing about, or extracting keys from a device for which you have neither the phrase nor the passphrase. Remember that if you have your full 24 words, you can restore your funds yourself on a new device without needing anyone.

When it can be recovered (and when it can't)

• It can usually be recovered when only one or two phrase words are missing, or when you remember part of the passphrase or how you built it.
• It is much harder if many words are missing or you remember nothing of the passphrase. We assess it before you invest time and money.

We never guarantee a 100% recovery. What we do guarantee is an honest assessment and that, if we don't recover access, you pay nothing.

How we do it

1. Free assessment. You tell us about your case and what you remember. We then tell you whether it's feasible and what would be needed.
2. Contract and NDA. Before anything sensitive is shared, we sign a service agreement and a non-disclosure agreement under Spanish law. We only work with the legitimate owner of the wallet.
3. Recovery. Starting from what you remember, we test phrase or passphrase combinations using on-demand GPU computing power and our own pattern research. We keep you updated throughout.
4. Handover. Once we recover access, we help you regain control of your funds securely. The final step can even be done in person in Barcelona.

We only charge a success fee of 35% of the recovered amount, and only if we succeed. There is no upfront payment.

What we need from you

For the initial assessment we only need you to tell us:

• That it's a Ledger, and whether the problem is the recovery phrase, the passphrase, or both.
• Which phrase words you have and which are missing, or what you remember of the passphrase.
• The Ledger model and how long you've had it.

Important: never send us your recovery phrase or your passphrase by email. If your case is viable, we first sign the contract and the NDA, and then explain how to share the data securely.