Recover a MetaMask wallet

MetaMask is one of the most widely used wallets for Ethereum and ERC-20 tokens. Two very common situations are forgetting the password that opens the extension, or having an incomplete or wrong secret recovery phrase (the 12 words). In many cases, there is a solution.

At Satoshi Spain we are a Spain-based company, headquartered in Barcelona, specialised in recovering access to crypto wallets.

How MetaMask protects your wallet

MetaMask stores your keys in an encrypted "vault" inside the browser, protected by your password, and gives you a 12-word secret recovery phrase as a backup. The cases we work on most are:

• You forgot the password but still have the browser or profile where MetaMask was installed.
• You have an incomplete secret recovery phrase or one with a wrong word.

MetaMask cannot reset your password or your phrase: nobody keeps a copy. Recovering access means reconstructing them from what you remember or still have.

When it can be recovered (and when it can't)

We want to be honest, because this field is full of false promises:

• It can usually be recovered when you still have the browser profile with the encrypted vault and remember part of the password, or when you're only missing one or two words of the phrase.
• It is much harder if you have neither the vault nor the phrase, or if many words are missing. In that case we'll tell you clearly at the assessment.

We never guarantee a 100% recovery. What we do guarantee is an honest assessment and that, if we don't recover access, you pay nothing.

How we do it

1. Free assessment. You tell us about your case and what you still have and remember. We then tell you whether it's feasible and what would be needed.
2. Contract and NDA. Before anything sensitive is shared, we sign a service agreement and a non-disclosure agreement under Spanish law. We only work with the legitimate owner of the wallet.
3. Recovery. Starting from what you remember or still have, we generate and test candidates using on-demand GPU computing power and our own pattern research. We keep you updated throughout.
4. Handover. Once we recover access, we help you regain control of your funds securely. The final step can even be done in person in Barcelona.

We only charge a success fee of 35% of the recovered amount, and only if we succeed. There is no upfront payment.

What we need from you

For the initial assessment we only need you to tell us:

• That it's MetaMask, and whether the problem is the password, the secret recovery phrase, or both.
• Whether you still have the browser or profile where it was installed.
• Everything you remember about the password, or which words of the phrase you have and which are missing.

Important: never send us your password or your secret recovery phrase by email. If your case is viable, we first sign the contract and the NDA, and then explain how to share the data securely.